cq999 Terms & Conditions

These Terms and Conditions ("Terms") apply to the use of the cq999 platform and all its services. When you create an account on cq999 or use any of its services, you are considered to have fully agreed to these Terms. If you disagree with any part of these Terms, please refrain from using our platform.

cq999 reserves the right to modify or update these Terms at any time. Updated Terms will take effect once published on the platform. Visit this page regularly to stay informed of any changes.

1.1 — Eligibility Requirements

To create an account on cq999, you must meet the following conditions:

• You must be at least 21 years of age.
• You must not be a resident of any country or region where online gaming is completely prohibited.
• You may operate only one account in your own name.
• All information provided at registration must be truthful, accurate, and up to date.

1.2 — Account Security

You are solely responsible for keeping your account password and login details confidential. Allowing anyone else to use your account is a violation of these Terms. If you suspect unauthorised access to your account, contact us immediately.

1.3 — Identity Verification

cq999 may request documents to verify your identity at any time. cq999 reserves the right to put withdrawals on hold until verification is complete.

2.1 — Accepted Payment Methods

Currently, only the following methods are accepted for deposits and withdrawals on cq999:

• bKash — Bangladesh's popular mobile wallet service.
• Nagad — Digital financial service of Bangladesh Post Office.
• Rocket — Mobile wallet service of Dutch-Bangla Bank.

2.2 — Limits

• Minimum deposit amount: ৳200 (per method).
• Minimum withdrawal amount: ৳1,000.

2.3 — Withdrawal Timeframe

Approved withdrawals are generally completed within 10 to 45 minutes. However, identity verification or additional security checks may take longer.

2.4 — Source of Funds

You confirm that funds deposited into your account come from a legitimate source. cq999 takes a firm stance against money laundering and any illegal financial activity.

3.1 — Welcome Bonus

New members at cq999 receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. For example: depositing ৳1,000 adds a ৳2,000 bonus, bringing the total balance to ৳3,000. Depositing ৳12,000 or more gives the maximum bonus of ৳10,000, bringing the total balance to ৳22,000.

3.2 — Wagering Requirement

To withdraw winnings earned from a bonus, you must wager the bonus amount 10 times. The wagering requirement is calculated on the bonus amount only — the deposit amount is not included. Example: for a ৳2,000 bonus, a total of ৳20,000 in bets must be placed before bonus winnings can be withdrawn.

3.3 — General Bonus Rules

• Each bonus has a specific validity period — if not used within the set time, the bonus will be cancelled.
• One promotion cannot be combined with another unless explicitly stated.
• Bonus balance cannot be withdrawn directly — it becomes withdrawable only after wagering is completed.
• If evidence of bonus abuse is found on any account, cq999 reserves the right to cancel the bonus and any associated winnings.

The following activities are strictly prohibited on the cq999 platform:

• Registering an account with false or misleading information.
• One person operating multiple accounts.
• Using software, bots, scripts, or any other automated method to play games or collect bonuses.
• Collusion — cooperating with other players to gain an unfair advantage.
• Intentionally exploiting any bug or error in the platform.
• Operating an account on behalf of or for use by minors (under 21 years of age).
• Using the platform for money laundering or any other illegal purpose.

cq999's VIP program has four tiers. You are promoted to higher tiers based on your activity and loyalty:

• Bronze: Up to 0.2% cashback per week.
• Silver: Up to 0.4% cashback per week.
• Gold: Up to 0.6% cashback per week.
• Platinum: Up to 0.8% cashback per week.

VIP benefits are determined by cq999 and may change at any time. Cashback is generally credited to your account once per week.

cq999 is committed to protecting your personal information. All our transactions are secured by SSL encryption. Full details on how your information is collected, stored, and used are available on our Privacy Policy page.

• Your personal information is not sold to third parties.
• No information is disclosed except as required by law.
• Requests to update your information can be made at any time through the support team.

cq999 believes that gaming is a form of entertainment and should be enjoyed responsibly. We encourage our members to play responsibly.

• Do not bet beyond your means.
• Never treat gaming as an alternative source of income.
• Contact our support team to set deposit and betting limits.
• If you notice signs of gaming addiction, take a break immediately and seek professional help if needed.

For more details, visit our Responsible Gaming page.

cq999 will not be liable for any direct or indirect loss arising from the use of the platform, if that loss is caused by:

• Internet disconnection or technical errors.
• Delays or failures caused by third-party payment providers.
• Issues with your own device or software.
• Unauthorised use of your account (if you have not taken appropriate security measures).
• Natural disasters, war, or any other unavoidable circumstances.

9.1 — Closure at User Request

You may request to close your account at any time through our support team. Please withdraw any remaining balance before closure (subject to wagering requirements being met).

9.2 — Closure by cq999

cq999 may close or suspend an account without notice in the following situations:

• Violation of any clause of the Terms.
• Suspicion of fraudulent or deceptive activity.
• Failure to complete identity verification or providing false information.
• Instructions from legal or regulatory authorities.

If you have any complaints or questions about cq999's services, please contact us:

• Live Chat: Available 24/7 — directly on the website.
• Email: [email protected] (in both Bengali and English).

After receiving a complaint, our team will review the matter and respond as soon as possible. For complex disputes, a resolution will be sought through discussion between both parties.

All content on the cq999 platform — logos, designs, text, software, graphics, and other materials — is protected by cq999's intellectual property rights. Copying, distributing, or commercially using this content without prior permission is prohibited.

Third-party game content (games from Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other providers) is governed by their own licences and intellectual property rights.

cq999 reserves the right to partially or fully modify these Terms at any time. Updated Terms will take effect as soon as they are published on this page. Continued use of the platform after any changes means you have accepted the new Terms.

For significant changes, cq999 will make reasonable efforts to notify members via email or a notice on the website, though this is not mandatory.